IT is critical in delivering high quality services as TNS Infratest uses a wide range of state-of-the-art and innovative data collection technologies, hosts numerous online consumer panels and has its own center for
mathematical statistical data analysis, data mining, CRM analysis and database marketing. A high level of IT services and the maximum availability of applications enable TNS Infratest to continuously improve its internet and online research and offer customers extraordinary effective and unique resources.

“SMI Suite plays an essential role in fulfilling the requirements of the ISO 20000 Service Reporting specifications. SMI Suite enables us to continuously improve our processes”.
Thomas Henrichs – IT Service Manager, TNS Infratest.

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