Westbury On The Road

April 3, 2012 by Floris 3 comments »

It’s that time of year again – time for event travels to kick into gear.

Being committed to our customers and ensuring that our product is the best in class operational reporting solution for HP Service Manager out there, we make it a priority to be at events to keep pace with evolving needs in the market.

Our line-up so far includes the HP Customer Forum and HP Discover.

HP Software Customer Forum, May 8-10, London, United Kingdom

The HP Customer Forums are very popular professional strategy and practice-sharing events that feature high-quality presentations and round-table discussions.
Join Westbury at this event and learn from our customers how they successfully deployed SMI 2011.

You will:
• Network and share best practices with your peers
• Hear from the HP team about what is coming next
• Walk away with new ideas for getting even more value out of your solution
• Learn about HP strategies, migrations and integrations from HP executives and product managers

You will receive a formal invitation to register shortly, but in the meantime, mark your calendars and save the date!

HP DISCOVER, June 4-7, Las Vegas, NV, United States

HP Discover is the premier event of the year for HP customers and partners, attracting 10,000 individuals for an up-close look at the game-changing innovations in infrastructure that will shape their IT for the next decade.

Once again, Westbury will have a booth in the DISCOVER Zone. Please join us to see our products live in action and to hear about the latest developments in our solution portfolio.

Customer Round table

Westbury will host a round table for our customers. A great opportunity to network and share best practices with your peers.

You will receive a formal invitation to register shortly, but in the meantime, mark your calendars.

VIVIT Advanced Training

A PRACTICAL APPROACH TO OPERATIONAL REPORTING FROM HP SERVICE MANAGER / HP SERVICE CENTER (WESTBURY)
MONDAY, 4 JUNE, 2012 ● 11:30 – 15:30
THE VENETIAN ● THE PALAZZO RESORT IN LAS VEGAS

David van Heusden, Westbury’s Product Manager will provide an SMI 2011 deep dive session. Attend this class and learn about SMI’s reporting capabilities from HP Service Manager and gain practical insight into how you can access data from HP Service Manager with SMI 2011.

See you in Las Vegas!

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Join us for a webinar on SMI 2011

March 13, 2012 by Tom No comments »

Westbury invites you to a free webinar of SMI2011.

SMI 2011 is the operational reporting solution for HP Service Manager, putting the power of reporting in the hands of the people who need the data; end users, process owners and managers.

  • Join Westbury product experts for an hour long session.
  • Learn about the unique architecture of SMI2011 that allows easy access to all relevant data .
  • Get immediate results with 50+ bundled and fully customizable startup reports.

Join one of the two available sessions:

22nd March
10am EST / 4pm CET
EMEA & US

29th March
10am CET / 5pm SGT
EMEA & APJ

To register, simply email info@westbury-it.com with your name and which session you’d like to attend.

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Anatomy of a Report: The Incident Backlog Report

June 24, 2011 by Tom No comments »

Welcome to the first Anatomy of a Report post.

The idea is that, every few weeks, I’ll post a new video showing you how you would go about creating one of our startup reports from scratch. Some of our startup reports contain some pretty impressive techniques, so while building this report won’t be that helpful – as SMI 2011 users already have it as a prebuilt startup report – some of the techniques used are very transferable, and you can apply them to other custom reports you might want to build.

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[Press Release] Westbury and Evergreen announce partnership agreement

June 22, 2011 by Tom No comments »

FOR IMMEDIATE RELEASE

Westbury and Evergreen announce partnership agreement
Evergreen to add Westbury’s SMI 2011 to software offering

Cambridge, MA, June 22nd, 2011 – Westbury and Evergreen today announced a partnership agreement that will allow Evergreen to resell SMI 2011, the reporting solution for HP Service Management Center.

Evergreen, an IT consulting and technology solutions provider based in Sterling, VA, will add SMI 2011 to its portfolio of IT Service Management products, offering it to new and existing customers with HP Service Manager and HP Asset Manager implementations.

SMI 2011 is the HP-approved reporting solution for HP Service Manager, described by HP Product Management Director Jacques Conand as “a key off the shelf solution for HP Service Manager customers, providing ad-hoc, operational reporting that is powerful, user friendly and flexible.” SMI 2011 puts the power of reporting in the hands of the people who need it most – IT managers, process owners and end users.

Floris Verschoor, CEO of Westbury, says:
“The partnership with Evergreen is an important step in extending our network of partners. It allows us to bring SMI 2011 to a wider audience and add the expertise of the Evergreen professional services organization to our offering. They understand the unique value proposition of SMI 2011 and are well placed to be a key factor in its ongoing success as the reporting solution for Service Manager.”

According to Don Casson, Evergreen’s CEO, “Evergreen’s focus is delivering measurable business value for our clients. Significant opportunities exist for reducing, eliminating, or automating the work of IT while also improving service quality. Westbury’s SMI 2011 solution easily brings to light actionable management information –with deep analysis and in depth trending over time. With it, we can help our clients to drive cost out and service quality up.”

About Westbury
Established in 1998, Westbury is the worldwide leader in reporting solutions for HP ITSM platforms. Westbury pioneered the principle of Service Management Intelligence, which puts the power of self-service reporting in the hands of those who need it most: process owners, IT managers and decision-makers. Service Management Intelligence allows IT departments to make informed decisions, and prove the value of IT to the business. Westbury is an HP Software Platinum Business Partner, and has offices in the Netherlands and Cambridge, Massachusetts.

About Evergreen Systems
Evergreen Systems is well-known for combining “common sense” ITIL practices and leading ITSM technology to create ITSM solutions with measurable business outcomes.  Evergreen helps complex IT organizations transform the way they run IT. We rationalize, simplify and integrate IT work at the enterprise level, underpin it with accurate decision-making data and then automate it. For more information about Evergreen, visit http://www.evergreensys.com/

Contact:               Tom Dowler
tom.dowler@westburyusa.com
+1 (617) 259-8900

http://westbury-it.com

Stephanie Velte

stephanie.velte@evergreensys.com

+1 (571) 262-0974

http://www.evergreensys.com/

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Monday’s t-shirt winners

June 7, 2011 by Tom No comments »

We’re running a competition on the Westbury booth at HP Discover to win an awesome t-shirt.

You just have to guess how many chips are in our big jar of chips, and the 10 best guesses each day win a shirt.

Monday’s winners were:
Anoush Dadgar
Elise Nadeau
Martin Hebert
Jan Meinster
Fred Kenworthy
Michael Smidt
Star Carnes
Satish
Billy Gilchrist
Harold Baker

To enter, simply swing by the Westbury booth – we’re right next to the Vivit community lounge – and make your guess today!

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[Video] First impressions of HP Discover

by Tom No comments »

We took our camera and wondered around the HP Discover show.

If you can’t be here this week, this should give you a good idea of the flavor of the show.

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Vivit training followup

by Tom No comments »

Yesterday we ran our Vivit training session at HP Discover 2011, and at the end we asked one of the participants for his thoughts, which he was kind enough to share on video – thanks Michael!

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HP is blogging about SMI 2011

by Tom No comments »

Here at the HP Discover 2011 show in Las Vegas, blogging is king. It’s like it’s 1999 all over again – maybe the DJs on the colossal mainstage could spin Dancing in the Moonlight to complete the mood.

Yesterday’s blog from Yvonne Bentley all about HP Service Manager 9.30 was a great read – and if you don’t take my word for it, you can find it here: http://h30501.www3.hp.com/t5/IT-Service-Management-Blog/HP-Service-Manager-9-30-coming-July-2011/ba-p/34999

Of course, for us it was a great read because one of the key new enhanced functionalities announced was:

Easier (and better) reporting: Service Manager’s new partner extension solution for reporting, Westbury’s Service Management Intelligence (SMI) Suite, removes the complexity out of reporting and at the same time provides better operational data.  Even a non-technical user can create meaningful, accurate reports that can be used to objectively analyze IT service delivery performance. IT can distill and demonstrate its value to the business and also identify areas for service improvement.

All of which is very true!

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A practical approach to reporting from HP Service Manager

June 6, 2011 by Tom 1 comment »

As we speak, David vH – ably assisted by Richard and Jason – is delivering a Vivit training session at HP Discover 2011, entitled A practical approach to reporting from HP Service Manager.

The session is a mixture of presentation – looking at the various options for reporting from Service Manager – followed by a hands-on exercise in which the trainees build their own reports using SMI 2011.

We’ve run this session before – in fact we ran it at the HP Software Universe show in D.C. this time last year. It’s a great way to spend a significant chunk of time with people, getting some in depth, hands-on time with SMI 2011 and explaining exactly how the various reporting options stack up against each other.

Tom

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All set for HP Discover 2011

June 5, 2011 by Tom No comments »

We’re (almost) all here in Las Vegas, and getting ready for tomorrow’s start of the 2011 HP Discover show.

We’ve checked out the booth, which looks great, and we’re putting the final touches to the Vivit training session that we’re running tomorrow afternoon.

This year is the first year HP has combined the software and hardware shows – and you can tell. The exhibition space is almost unimaginably vast, and we really hope everyone who’s interested in learning more about reporting from HP Service Manager is able to find us okay.

We’re expecting some heavy foot traffic on the booth, and as per usual, we’ll be keeping Westblog updated throughout the week with lots of video stuff and our thoughts on how the show is going. We’ll also be fully active in what is expected to be a very noisy social media conversation. Keep your eyes on the official show hashtag #HPDiscover.

Tom

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