I read an interesting blog on complaints and potential reasons around BI/reporting in the organization.
10 meanings of why-my-BI-application-is-not-useful
By Boris Evelson
Which complaints and/or reasons are (most) applicable to you, your organization or your customers?
An overview from the blog with an ITSM perspective:
1. The data is not there, because
- It’s not in the HP service management application (e.g. HP Service Manager)
The data is there, but
2. It’s not usable as is, because
- The data is of poor quality (e.g. out of date, inconsistent or not complete)
3. I can’t find it, because I
- Can’t find the right report
- Can’t find the right metadata
- Can’t find the data
- I don’t have access rights to the data I am looking for
4. I don’t know how to use my application, because I
- Was not trained
- Was trained, but the application is not intuitive, user friendly enough
- Need extensive knowledge of the underlying HP database structure
- Need SQL knowledge to create reports
5. I can’t/don’t have time do it myself and
- I don’t have support staff
- I am low on BI priority list
6. It takes too long to
- Create a report/query
- Run/execute a report/query
7. I need to report/analyze on something that SQL can’t do, such as
- Faceted search
- SQL on data with uneven, unbalanced, ragged, recursive hierarchies
8. I don’t know what I am looking for, but my application is asking to
- Run a specific report
- Pick specific facts and dimensions
And 2 additional ones that I added
9. I want do it myself but
- My application doesn’t provide self service reporting capabilities
- My organization doesn’t allow self service reporting
10. I don’t want to do BI, I want to run my business and expect
- My application to present helpful information not just present data
Let me know what you think!
David vH
