Archive for the ‘Announcements’ Category

SMI Suite Webinar – April 24, 2013

April 23rd, 2013

10 AM EST/4 PM CET

Join us for a free webinar of SMI Suite, the ITSM reporting platform.

Westbury offers the operational reporting solution for HP Service Manager and HP Asset Manager, putting the power of reporting in the hands of the people who need the data; end users, process owners and managers.

• Receive an overview of the capabilities of SMI12
• Get immediate results with 50+ bundled and fully customizable startup reports
• Extend the way information is presented through dashboards


SMI Dashboard – NEW
Westbury SMI Dashboard extends the capabilities of SMI Suite by providing graphical views of ITSM related metrics and the ability to drill down into details. SMI Dashboard simplifies information access and supports day-to-day decision making.

In this webinar, we will show an out of the box Incident Management KPI Dashboard, the capabilities of drilling down from the individual KPIs on this dashboard to an underlying report with more details about the KPI presented, and finally to a report showing details per individual record. This allows you to focus on key information and to zoom in on the details of records that negatively influence performance.

To register: send an e-mail to info@westbury-it.com

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Westbury Unveils SMI Suite

April 22nd, 2013

Answering ‘The Challenges Of ITSM Reporting’

Burlington, MA, april-22- 2013: Westbury today announced its next generation of software and services to help organizations improve their operational reporting across a Business Intelligence infrastructure that has increasingly been put under pressure to achieve more with less. The new SMI Suite delivers an advanced enterprise reporting platform for IT Service Management applications, enabling users to address the entire Business Intelligence flow with self-service reporting.

Industry analysts predicted some time ago that IT Service Desk tools were no longer sufficient for maintaining business productivity. Westbury are enabling organizations to confront their multifaceted challenges by implementing a robust BI strategy that provides meaningful, accurate reporting.

6-Month Dashboard

“Our new architecture has been designed to automate the Business Intelligence infrastructure with Users’ reporting requirements as its focal point” says Jane Johnson CEO of Westbury. “Our Customers made significant investments in their service management solutions, but they still couldn’t get at the data with a meaningful reporting solution, which means Westbury’s unique software solutions are providing affordable relief and improvement in their day to day operations.”

SMI Suite is powered by SAP Business Objects 4 and includes a self-service reporting library with more than 70 startup reports and dashboards, allowing valuable and immediate insight into the ITSM environment. The new offerings enable data retrieval from any data source in the enterprise environment providing a comprehensive view of business processes. The new Suite comes with pre-configured solutions for common service management applications, including HP Service Manager and Asset Manager and BMC Remedy. More solutions will be added to the platform in the coming months.

Complementing the new SMI Suite, Westbury has launched more service offerings that include Audit Reporting and Managed Services for customers that have robust reporting needs with limited internal resources to support their ITSM initiatives.

About Westbury
Founded in 1998, Westbury is a leading provider of operational reporting solutions for IT Organizations and represents enterprise customers around the globe.
The company pioneered the principle of Service Management Intelligence, which puts the power of self-service reporting in the hands of process owners, IT managers, decision-makers, and those that need it most. Its SMI Suite is an integrated ITSM reporting platform that transforms data into meaningful information and improves processes and performance.
Westbury has offices in the Netherlands and Burlington, Massachusetts.

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Register now for again a free webinar of Westbury SMI

February 28th, 2013


SMI Suite Webinar – March 6 & 7, 2013
Wednesday, March 6
10.00 AM EST/4.00 PM CET

Thursday, March 7
10.00 AM CET/5.00 PM SGT


www.westbury-it.com


Join us for a free webinar of SMI 12, the ITSM reporting platform.

Westbury offers the operational reporting solution for HP Service Manager and HP Asset Manager, putting the power of reporting in the hands of the people who need the data; end users, process owners and managers.

  • Receive an overview of the capabilities of SMI12
  • Gain insight into the unique architecture of Westbury SMI that allows combining data from different sources (HP SM and HP AM) in one single report
  • Get immediate results with 50+ bundled and fully customizable startup reports
  • Extend the way information is presented through dashboards


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Our customer tells; Morrisons

February 26th, 2013

“SMI has met all our expectations!”

Morrisons wanted to get better insight into the performance of its service management processes. With SMI Suite implemented by Westbury, the UK based retailer now has a sophisticated reporting platform that provides operational reports with faster turnaround times at reduced costs and improved quality.

Click here for the complete story.

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Register for a free webinar of Westbury SMI Dashboard: Operational Dashboarding for HP Service Manager

January 25th, 2013

SMI Dashboarding
January 30th
10am EST / 4pm CET
EMEA & US

January 31st
10am CET / 5pm SGT
EMEA & APJ

www.westbury-it.com


Register now for a free webinar of Westbury SMI Dashboard for HP Service Manager. This operational tool combines reporting and dashboarding solutions, putting the power of business intelligence in the hands of the people who need the data; end users, process owners and managers.

Westbury would like to invite you to:

  • Learn about SMI Dashboard for HP Service Manager
  • Appreciate the ease-of-use in creating KPI’s for your ITSM processes
  • Gain insight into the unique capabilities of Westbury SMI that allows combining reports and dashboards in one single interface
  • Get immediate results with fully customizable startup dashboards

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Westbury announce management changes and expansion plans

January 24th, 2013

Cambridge, MA – 22 January 2013 – Westbury, the pioneer in Service Management Intelligence, today announces the appointment of Jane Johnson to the position of Chief Executive Officer (CEO).

Ms. Johnson will succeed Floris Verschoor, who has served as CEO since 2007 and will continue to provide strategic vision and market development expertise to the company, in addition to serving as a member of Westbury’s Board of Directors. Mr. Verschoor commented “We are delighted to appoint Jane as our new CEO and champion. As Westbury continues to expand its global operations, Jane was an obvious choice, based upon her proven talents as a leader, and her abilities to build strong alliances and lasting customer relationships.“

Commenting on her new role, Ms. Johnson stated “The service management intelligence community is changing. Our customers need more in depth data and reporting at a value that can be measured effectively. It is our intent to expand our global footprint and open up new channels and markets that will include the introduction of our SaaS offering and a variety of professional services to support our customers’ strategic objectives. I am delighted to be a part of the next phase of Westbury’s growth and success.”

Prior to joining Westbury, Ms. Johnson held executive management positions within several software companies in North America and Europe, including Emptoris (IBM), a Supply, Spend and Contract Management provider and NewBay Software (RIM) a provider of Cloud Services Applications.

About Westbury
Established in 1998, Westbury is the worldwide leader in reporting solutions for HP ITSM platforms. Westbury pioneered the principle of Service Management Intelligence, which puts the power of self-service reporting in the hands of those who need it most: process owners, IT managers and decision-makers. Service Management Intelligence allows IT departments to make informed decisions, and prove the value of IT to the business. Westbury is an HP Software Platinum Business Partner, and has offices in Loosdrecht, the Netherlands and Cambridge, Massachusetts.

Contact: Yan Fu
Email: yfu@westbury-it.com
Telephone: +617-252-0900
www.westbury-it.com

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Our customer tells; Audi

December 21st, 2012

SMI helps Audi to manage KPIs

With part of its IT services provided by external IT suppliers, Audi felt the need to effectively manage the Service Level Agreements and the underlying Key Performance Indicators (KPIs). 

“SMI enables us to do fast and easy reporting on ITSM KPIs without having to analyze the HP Service Center datamodel ourselves” says Dr. Achim Brügel, IT Services Governance, Audi

This way Audi can focus on their core business: manufacturing high-quality cars while keeping a tight grip on the quality and performance of the delivered IT services though effective steering of external partners and governance of underpinning contracts. 

Click here for the complete story.

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Register now for our free webinar of Westbury SMI

October 4th, 2012


October 17th
   10am EST / 4pm CET
EMEA & US

October 18th
   10am CET / 5pm SGT
EMEA & APJ

 

 

www.westbury-it.com

     Westbury SMI  
     » Register now for a free webinar of Westbury SMI,
     the operational reporting solution for HP Service Manager

     Westbury SMI is the operational reporting solution for
     HP Service Manager, putting the power of reporting in the
     hands of the people who need the data; end users, process
     owners and managers.

  • Learn about reporting for HP Service Manager
  • Receive an overview of SMI for HP Service Manager
  • Gain insight into the unique architecture of Westbury SMI that allows combining data from different data sources in one single report
  • Get immediate results with 50+ bundled and fully customizable startup reports
     

       

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Westbury On The Road

April 3rd, 2012

It’s that time of year again – time for event travels to kick into gear.

Being committed to our customers and ensuring that our product is the best in class operational reporting solution for HP Service Manager out there, we make it a priority to be at events to keep pace with evolving needs in the market.

Our line-up so far includes the HP Customer Forum and HP Discover.

HP Software Customer Forum, May 8-10, London, United Kingdom

The HP Customer Forums are very popular professional strategy and practice-sharing events that feature high-quality presentations and round-table discussions.
Join Westbury at this event and learn from our customers how they successfully deployed SMI 2011.

You will:
Network and share best practices with your peers
• Hear from the HP team about what is coming next
• Walk away with new ideas for getting even more value out of your solution
• Learn about HP strategies, migrations and integrations from HP executives and product managers

You will receive a formal invitation to register shortly, but in the meantime, mark your calendars and save the date!

HP DISCOVER, June 4-7, Las Vegas, NV, United States

HP Discover is the premier event of the year for HP customers and partners, attracting 10,000 individuals for an up-close look at the game-changing innovations in infrastructure that will shape their IT for the next decade.

Once again, Westbury will have a booth in the DISCOVER Zone. Please join us to see our products live in action and to hear about the latest developments in our solution portfolio.

Customer Round table

Westbury will host a round table for our customers. A great opportunity to network and share best practices with your peers.

You will receive a formal invitation to register shortly, but in the meantime, mark your calendars.

VIVIT Advanced Training

A PRACTICAL APPROACH TO OPERATIONAL REPORTING FROM HP SERVICE MANAGER / HP SERVICE CENTER (WESTBURY)
MONDAY, 4 JUNE, 2012 ● 11:30 – 15:30
THE VENETIAN ● THE PALAZZO RESORT IN LAS VEGAS

David van Heusden, Westbury’s Product Manager will provide an SMI 2011 deep dive session. Attend this class and learn about SMI’s reporting capabilities from HP Service Manager and gain practical insight into how you can access data from HP Service Manager with SMI 2011.

See you in Las Vegas!

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Join us for a webinar on SMI 2011

March 13th, 2012

Westbury invites you to a free webinar of SMI2011.

SMI 2011 is the operational reporting solution for HP Service Manager, putting the power of reporting in the hands of the people who need the data; end users, process owners and managers.

  • Join Westbury product experts for an hour long session.
  • Learn about the unique architecture of SMI2011 that allows easy access to all relevant data .
  • Get immediate results with 50+ bundled and fully customizable startup reports.

Join one of the two available sessions:

22nd March
10am EST / 4pm CET
EMEA & US

29th March
10am CET / 5pm SGT
EMEA & APJ

To register, simply email info@westbury-it.com with your name and which session you’d like to attend.

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