Westbury and Evergreen announce partnership agreement
Evergreen to add Westbury’s SMI 2011 to software offering

Cambridge, MA, June 22nd, 2011 – Westbury and Evergreen today announced a partnership agreement that will allow Evergreen to resell SMI 2011, the reporting solution for HP Service Management Center.

Evergreen, an IT consulting and technology solutions provider based in Sterling, VA, will add SMI 2011 to its portfolio of IT Service Management products, offering it to new and existing customers with HP Service Manager and HP Asset Manager implementations.

SMI 2011 is the HP-approved reporting solution for HP Service Manager, described by HP Product Management Director Jacques Conand as “a key off the shelf solution for HP Service Manager customers, providing ad-hoc, operational reporting that is powerful, user friendly and flexible.” SMI 2011 puts the power of reporting in the hands of the people who need it most – IT managers, process owners and end users.

Floris Verschoor, CEO of Westbury, says:
“The partnership with Evergreen is an important step in extending our network of partners. It allows us to bring SMI 2011 to a wider audience and add the expertise of the Evergreen professional services organization to our offering. They understand the unique value proposition of SMI 2011 and are well placed to be a key factor in its ongoing success as the reporting solution for Service Manager.”

According to Don Casson, Evergreen’s CEO, “Evergreen’s focus is delivering measurable business value for our clients. Significant opportunities exist for reducing, eliminating, or automating the work of IT while also improving service quality. Westbury’s SMI 2011 solution easily brings to light actionable management information –with deep analysis and in depth trending over time. With it, we can help our clients to drive cost out and service quality up.”

About Westbury
Established in 1998, Westbury is the worldwide leader in reporting solutions for HP ITSM platforms. Westbury pioneered the principle of Service Management Intelligence, which puts the power of self-service reporting in the hands of those who need it most: process owners, IT managers and decision-makers. Service Management Intelligence allows IT departments to make informed decisions, and prove the value of IT to the business. Westbury is an HP Software Platinum Business Partner, and has offices in the Netherlands and Cambridge, Massachusetts.

About Evergreen Systems
Evergreen Systems is well-known for combining “common sense” ITIL practices and leading ITSM technology to create ITSM solutions with measurable business outcomes.  Evergreen helps complex IT organizations transform the way they run IT. We rationalize, simplify and integrate IT work at the enterprise level, underpin it with accurate decision-making data and then automate it. For more information about Evergreen, visit http://www.evergreensys.com/

Contact:               Tom Dowler
tom.dowler@westburyusa.com
+1 (617) 259-8900

http://westbury-it.com

Stephanie Velte

stephanie.velte@evergreensys.com

+1 (571) 262-0974

http://www.evergreensys.com/

We’ve checked out the booth, which looks great, and we’re putting the final touches to the Vivit training session that we’re running tomorrow afternoon.

This year is the first year HP has combined the software and hardware shows – and you can tell. The exhibition space is almost unimaginably vast, and we really hope everyone who’s interested in learning more about reporting from HP Service Manager is able to find us okay.

We’re expecting some heavy foot traffic on the booth, and as per usual, we’ll be keeping Westblog updated throughout the week with lots of video stuff and our thoughts on how the show is going. We’ll also be fully active in what is expected to be a very noisy social media conversation. Keep your eyes on the official show hashtag #HPDiscover.

Tom

Everyone at Westbury has been working extremely hard for months to bring this new product to market, and we’re all extremely proud about how it has turned out. Rather than updating and tweaking the last version of SMI Suite, we rebuilt the architecture of the solution from scratch, and the result is a massive improvement in the way the solution is installed, configured, administered and used.

What’s new in SMI 2011?

SMI 2011 is full of new features and functionality, which combine to make it the most robust yet adaptable, easy-to-use yet powerful solution we’ve ever released.

Some highlights include:
◦ Support for all HP Service Manager processes
◦ More startup reports
◦ New universe structure
◦ A low maintenance, UI-led back end
◦ Reduced load/sync times
◦ Meta data
◦ Future support for HP Asset Manager, HP uCMDB, HP PPM

In the next couple of weeks we’ll be filling in the details on what all of these new features mean – keep your eye on Westblog for posts explaining each point in depth.

We’ll also be releasing a host of new video tutorials for those using SMI 2011, as well as a new series on the blog called ‘Anatomy of a Report’ where I’ll show you how to build some of the bundled startup reports from scratch.

In the meantime, our website, westbury-it.com, now has a wealth of information about SMI 2011. To arrange a personal demo of the solution, fill out the form here, or email us at info@westbury-it.com with your name and contact details.

Anyone attending the HP Discover show in Las Vegas next month will be able to visit our booth on the exhibition floor and get a hands-on look at the solution – we look forward to seeing you there.

Tom

Here’s what they had to say:

Tom

During the HP Universe 2010 in Barcelona, November 30th – December 2nd, Westbury will, of course, be present to showcase the operational reporting solution for HP service management software, SMI Suite. We’re at booth C03 – come and say hello!

On Wednesday December 1st at 09.00 AM (Room P1-128) during an interactive (that’s up to you!) presentation I will dive into:
• The challenges of reporting (getting the right information at the right time)
• The requirements of reporting (easy, fast, cost effective)
• The solution for reporting (and the difference compared to other reporting technologies)
• Live demo showcasing how the solution ensures access to the data that is essential for the IT service and support organizations to justify further improvements

See you there!

David vH

- What tracks or events are you most excited about?

- With so much social media available these days, do you plan in advance which sessions to attend, or do you listen to what other attendees are excited about before making up your mind?

- What’s more important; the things you learn at the track sessions or the things you learn by networking at the event?

- Which exhibition vendor is going to have the best giveaways?

Comment below or tweet at us (@westbury_it).

Tom

Service Manager offers dashboards that can give you a real time overview of possible SLA breaches, open incidents by service, priority or location. This gives management a clear overview on how it is doing right now.

SMI Suite offers you a service management reporting solution that extends this dashboard feature in such a way that reports can be shared with others with a user friendly intuitive interface with drag and drop functionality. They can be incorporated in documents, PowerPoint presentations and even can be refreshed on the fly. Additionally one can drill down to the details of the underlying records a report is based on. To avoid heavy queries on the database during working hours, SMI Suite offers automatic scheduling and distribution of reports.

Luc

As I type, David vH, Richard and David dSA are hosting a training session (in association with Vivit, the official HP user group) around reporting for HP Service Manager and HP ServiceCenter.

Tomorrow the show proper kicks off and we’ll be manning booth 409 in the exhibition hall – make sure you stop by and say hello.

Throughout this week I’ll be blogging – including some video blogging if I can get my laptop to play nice  – and we’ll be tweeting more than than Ashton Kutcher, Diddy and Stephen Fry put together. Watch this space!

Tom

But sometimes you have to embrace change. Like, when Westbury launches a brand-spanking-new website and Westblog site on the same day. Sure, everything’s new and different and you didn’t think there was anything wrong with the old sites, but you can’t stand in the way of progress.

The new main site – http://westbury-it.com – has been radically redesigned, from the bottom up, to more closely match our main marketing message – that we’re the vendor behind the operational reporting solution for HP Service Manager. We’re trying to keep things clear and simple, so the look and feel of the new site is also clean and spare, with some subtle gradients and limited use of bold color.

The Westblog site picks up where the main site left off, but with a few different touches to make it clear that you’re looking at a separate site.

The timing for the launch is no coincidence – we’re ramping up for the HP Software Universe 2010 show next week, and we’re hoping that many of the show’s attendees notice and take a look at the new site.

We’d love to know what you think about the redesign – let us know in the comments below or tweet us @westbury_it.

Tom