Working on our new web site really triggered me to focus hard on the benefits of SMI Suite, our reporting solution for HP Service Manager/ServiceCenter.
Our main goal with the new site is to make sure that the home page immediately makes clear what SMI Suite does and how it will help our customers. Result of three months of brainstorming and editing is the following intro block that will be prominent on our home page:
Westbury’s SMI suite is the self service reporting solution for HP Service Manager
Do you like it? Is it unambiguous?
The main benefit to extract from this sentence is “self service reporting”. SMI Suite will put the power of reporting in the hands of the power users, the ones really in need of the reports. With SMI suite there is no dependency on internal or external BI specialists, no need for technical, scripting knowledge or endless sessions explaining the reporting requirements to whoever will create them for you. SMI suite will do all the heavy lifting of extracting the data from the HP SM database for you and load it into our own SMI database. The Business Objects layer we created on top of our SMI DB will allow you – by just dragging and dropping the objects – to build your reports and distribute them to those who requested them.
Check out our Test Drive to experience the ease of use of SMI suite yourselves: http://westbury-it.com/solutions/service-management-intelligence-suite/smi-suite-test-drive
The new web site will be up before the HP Universe in Washington DC this June. This means that we will have several more brainstorm and editing sessions over the content and the layout of the web site. Although it will probably never be perfect, the main objective is to be absolutely clear about what we are doing and how it will help our customers. Once the web site has been launched I will definitely check with you all if we have accomplished this goal.
Floris
