I sat Marc and Floris down during a brief lull in the proceedings at HP Software Universe 2010 to talk about their plans, hopes and expectations for the show.
Here’s what they had to say:
Tom
Posts Tagged ‘2010’
Countdown to Barcelona begins
November 1st, 2010We’re now approaching the final run-in to HP Software Universe 2010 in Barcelona (November 30th to December 2nd), and we’d like to hear from you about your plans.
- What tracks or events are you most excited about?
- With so much social media available these days, do you plan in advance which sessions to attend, or do you listen to what other attendees are excited about before making up your mind?
- What’s more important; the things you learn at the track sessions or the things you learn by networking at the event?
- Which exhibition vendor is going to have the best giveaways?
Comment below or tweet at us (@westbury_it).
Tom
Self Service Reporting training at HP Universe
March 3rd, 2010If you are thinking about attending the HP Universe 2010 in Washington DC, please find below an other reason why you should!
Westbury will perform a hands-on training for all HP ServiceCenter or HP Service Manager people working on reporting, regardless of the BI tool you are using.
Please register for the event and training at:
https://www.hpsoftwareuniverse2010.com/event/index.html
A practical approach to operational reporting from HP Service Manager and HP Service Center
(Monday afternoon) 1pm – 5pm
Attend this class and hear from Richard Verburg and David Van Heusden about the HP Service Manager reporting options. You’ll also gain practical insight into how you can access data from HP Service Manager. Specific topics will include:
- The importance of ITSM reporting from HP Service Manager, and the need for an iterative approach
- Steps involved in the reporting process, from requirements gathering to the distribution of completed reports
- HP Service Manager reporting options, from dashboards to generic reporting technologies to point solutions
- Data storage and access
- HP Service Manager data challenges such as array fields (e.g. clocks, journals), CLOBS and BLOBS
- Hands-on exercises for defining, building, and running reports
- Tips on how and where to zoom into reports for added value
Floris
