In case you missed out on HP Software Universe 2010 in Barcelona earlier this month, we took the liberty of filming our very own DvH’s presentation entitled “A practical approach to reporting from HP Service Manager.”
The actual session was 45 minutes long, including the demo of SMI Suite, so in this first video you get just the presentation of the slides – David explains the challenges in reporting from Service Manager, and introduces how SMI Suite works and how it addresses those challenges.
Tom
