My favorite BI analyst Boris Evelson of Forrester discusses in his latest blog the alignment between the business and IT for BI. The question on the table is if the main requirements for the business (BI should be fast, agile and easy to use) with regards to BI can ever be fulfilled by IT? Because of the business requirements BI vendors are very much focused on developing tools for Self-Service Reporting to put the power of BI in the hands of the end user. Although there is a long way to go, Boris predicts that Next Gen BI tools will close the gap between business and IT.
For Westbury closing the gap between business and IT for IT Service Management is what we do! Like Boris mentioned in his blog, BI vendors like Westbury take care of the back end (ETL, reporting database) of the BI solution and provide the end user (IT process owners) with an easy to use, non-technical user interface (see diagram)
The main challenge for our customers (the IT process owners) in getting the data out of their Service Management tooling is that they are fully dependent on either their internal BI team or some external BI consultants. This dependency is expensive and causes a huge delay in getting the right reports out to the requesters (the business). Exactly like Boris predicts in his blog, the end users (again, the business) want to create or modify the reports themselves. IT (in our case Westbury) delivers the technical environment and out of the box BI tooling (SMI foundation) that moves the reporting power in to the hands of the end user.
Self Service Reporting for IT Service Management delivered!