As we all know, Darwin proposed the theory of ‘survival of the fittest’. Species have to evolve from generation to generation, adapting to their environment to survive. Based on this theory and more than 20 years of talking about business and IT you have to conclude that by now, IT should know exactly how to incorporate business requirements and needs. Moreover, IT is crucial in surviving against the competition.

So why does this seems so terribly untrue? Why after 3 versions of ITIL, top of the bill process improvement consultants and the newest flashy service management tooling, most of the implementation projects do not deliver what the business needs? And what about continual service improvement/ASL/BIZL and more …?

From my experience the most successful IT projects and organizations start with clear goals set by people for people, motivated project members, managers and key employees knowing how to change behaviour. As science proves, success, attitudes, culture and motivation start with defined, clear objectives and changing your behaviour; walking the talk. And of course don’t forget to measure the success and to celebrate it.

IT started with people and every initiative and project still depends very heavily on the people involved. We need to start focusing on the central and most important asset, THE PEOPLE! IT for the business needs People for People and walking the talk.

Or perhaps it still takes a couple of million years of IT evolution?

How to start? Just grab some ideas at: http://www.abc-of-ict.com/principles.php

Martijn