While studying massage I thought of some comparisons with my work at Westbury [bear with him, this is going somewhere interesting - Westblog Ed].
In the world of massage, anatomy is a very important part. Anatomy is the biological science concerned with the structure of the human body, including the human bones, muscles, ligaments and other structures. The most common functions are to hold the body together and to make it possible to move the body. The processes of how every structure of the body works together are very complex. Luckily we have a brain that’s taking care of all the complexity and a nervous system that’s taking care of all kind of communication between all structures. This saves us a lot of energy.
When I look at the HP ServiceCenter / Service Manager (SC/SM) database I see a similarity in the complexity. Maybe not that complex but when you think of reporting on the SC/SM database you need high skilled people (sort of like surgeons) to make reports and even then it’s not always possible to report on the subject you want to report on.
Westbury has created the ‘brain’ of SC/SM. This ‘brain’ is taking care of organizing the data from the SC/SM database into a relational database with a standard structure so you can easily report on it. Furthermore the ‘brain’ is doing all kind off calculations to enhance the ease of reporting. The ‘brain’ also contains a universe layer on top of the structured database. Next to the ‘brain’ Westbury created a nervous system. This nervous system is taking care of informing the right people at the right time by scheduling and publishing the reports.
And like the real brain, Westbury’s ‘brain’ and ‘nervous system’ can save companies that want to report on SC/SM a lot of energy, along with time and money.