The session was well attended – not only in terms of numbers showing up, but also in the quality of discussion and input from the attendees.

The goal of the session was to identify challenges that people were having in reporting from ServiceCenter and Service Manager, and then to look at the solutions available, including Crystal Reports and – of course – SMI Suite.

David vH led the session, assisted ably by Richard and David dSA. We’d like to thank everyone who attended for their participation and input – and we hope the session was useful.

Tom

As I type, David vH, Richard and David dSA are hosting a training session (in association with Vivit, the official HP user group) around reporting for HP Service Manager and HP ServiceCenter.

Tomorrow the show proper kicks off and we’ll be manning booth 409 in the exhibition hall – make sure you stop by and say hello.

Throughout this week I’ll be blogging – including some video blogging if I can get my laptop to play nice  – and we’ll be tweeting more than than Ashton Kutcher, Diddy and Stephen Fry put together. Watch this space!

Tom

But sometimes you have to embrace change. Like, when Westbury launches a brand-spanking-new website and Westblog site on the same day. Sure, everything’s new and different and you didn’t think there was anything wrong with the old sites, but you can’t stand in the way of progress.

The new main site – http://westbury-it.com – has been radically redesigned, from the bottom up, to more closely match our main marketing message – that we’re the vendor behind the operational reporting solution for HP Service Manager. We’re trying to keep things clear and simple, so the look and feel of the new site is also clean and spare, with some subtle gradients and limited use of bold color.

The Westblog site picks up where the main site left off, but with a few different touches to make it clear that you’re looking at a separate site.

The timing for the launch is no coincidence – we’re ramping up for the HP Software Universe 2010 show next week, and we’re hoping that many of the show’s attendees notice and take a look at the new site.

We’d love to know what you think about the redesign – let us know in the comments below or tweet us @westbury_it.

Tom

Westbury’s booth will be number C1:

(that we’ve been put at a point on the floor pretty much diametrically opposite the beer bar is surely no mistake on the part of the organizers.)

The exhibition floor will be open from 11:00am on Wednesday 16th, and from 9:30am on Thursday and Friday (17th & 18th).

This year there are also some pretty interesting sessions going on. Our highlights are:

Thursday

09:00-09:45 – The secrets behind change, config and release management
10:00-10:45 – Global Service Management featuring Electrolux and Steria
11:45-12:30 – ICM – Information Consolidation ManagerAutomated CMDB management
16:30-17:15 – Achieving IT Operational Excellence with HP Service Manager 7!

Friday

09:00-09:45 – End-to-End virtual service management: the key to maximizing
virtualization ROI
10:00-10:45 – Service Manager Tailoring Tips and Tricks
11:45-12:30 – Integrated approach to monitoring and the challenges encountered
and overcome

See you there!
Tom