I can’t help myself for writing a more marketing/salesy kind of blog today. The reason is that I’m constantly looking for that golden egg that explains the uniqueness of Westbury SMI Suite. One of the answers is: Westbury SMI Suite solved all the data warehouse issues for HP Service Manager/Center of maintaining the environment.
Let me give you an example.
One of our customers has developed a complete data warehouse solution specifically for HP Service Management. With this solution they solved all the nasty database / data model issues of Service Manager and even made the data warehouse relational. However, they are still interested in Westbury’s SMI suite.
Because maintaining this ever changing data warehouse environment is extremely expensive for them. Individual experts like database engineers (to modify the database), BI developers (to modify the Universes or Cubes) and ETL specialists to modify and develop the ETL layer are all required for making Service Manager fields/objects available for reporting.
With Westbury SMI foundation, reports are created from data stored in the dedicated SMI Database, whose structure is fixed. This enables Westbury to offer a standardized reporting environment, regardless of the (changing) structure of the back-end HP ServiceCenter software / HP Service Manager software database. SMI Foundation has been created in such a way that administrators can maintain the solution through a GUI, hence there is no need for any programming.
Again, I apologize for being so salesy in this blog, but it is so important for me to make sure that people understand the uniqueness of our solution. If Service Center and Service Manager customer really grasp our architecture, they will see that there is no solution like it available in the market.