Our Westbury Service Management Intelligence Suite solution contains a lot of start-up reports. In the past we called them “out-of-the-box reports”, but we changed the name for one very important reason. When one of these report is missing one or more important fields specific to the customer in question, they only have to add the missing fields in to make the report suit their purpose. So “start-up reports” is more accurate because these reports can be modified, customized, copied and changed as much as you like.

It wasn’t until a year after I started working at Westbury that I found out that the out-of-the-box reports could be customized. Now we’re referring to them as  start-up reports and that says it all. Hopefully it’s clear that the reports in our SMI Suite are a starting point for you to launch your own, customized initiatives.

Ilse