Yesterday at HP Software Universe, here in Washington D.C. we conducted a training session in association with Vivit, the official HP user group, around reporting options for users of HP Service Manager and HP ServiceCenter.
The session was well attended – not only in terms of numbers showing up, but also in the quality of discussion and input from the attendees.
The goal of the session was to identify challenges that people were having in reporting from ServiceCenter and Service Manager, and then to look at the solutions available, including Crystal Reports and – of course – SMI Suite.
David vH led the session, assisted ably by Richard and David dSA. We’d like to thank everyone who attended for their participation and input – and we hope the session was useful.
Tom
