Reporting Power

SMI 2011 is HP certified

SMI 2011 is an off-the-shelf solution designed specifically for HP ServiceCenter and HP Service Manager, integrating with HP Best Practices. And because of that certification, ongoing compatibility with HP software is ensured.

It’s easy to use, even for non-techies

Create powerful reports through our easy, drag-and-drop interface. You don't need any DBA skills or knowledge of what is going on behind the scenes. SMI 2011 does all the work in making well-hidden data available to you, using familiar terminology, while still offering unparalleled reporting power.

Put self-service reporting into the hands of ITSM staff

Allow ITSM staff to take full control of their reporting requirements, with no external dependencies or costly miscommunications – now they can build the reports themselves, with nothing lost in translation. And this self-service approach facilitates iterative reporting as part of process improvement.

Get that important report faster

Self-service reporting means that you get individual reports back much faster, and also makes report generation part of your daily operations routine, giving you insight when you need it. And because SMI 2011 allows you to re-use reporting objects, you can quickly apply filters, fields and even styling to reports – even those created by novice users.

Automate scheduling and distribution of reports

SMI 2011’s automation of reports allows you to eliminate repetitive and time-consuming daily, weekly or monthly manual tasks, freeing up time to devote to ad-hoc reporting requirements. Reports can be distributed via email, on websites and on shared servers, and you can even introduce a subscription model. Advanced functionality allows you to track the distribution and consumption of reports, helping you to understand your audience.

Deliver immediate results with best-practice aligned start-up reports

Out of the box, you get more than 55 startup reports covering HP Best Practice processes as well as each of the ITIL v3, COBIT 4.1 and ISO 20000 best practice defined KPIs. Feel free to copy and edit these reports to give your organization an excellent entry point into the world of process improvement through reporting.

We’ve  tackled the technology so you can focus on functionality

SMI 2011 is the solution for self-service reporting from HP ServiceCenter and HP Service Manager. It allows you to focus on understanding ITSM performance, rather than understanding all the technical stuff that goes on in the background.

Commit to continuous process improvement

SMI 2011 allows you to grow and mature your process improvement initiatives. It allows you to make decisions based on cold, hard data, while still giving you an extended and comprehensive view of the operational performance of all service management processes within a single solution. SMI 2011 covers all ITSM processes, and offers cross-process reporting out of the box, eliminating the need to write complex queries for providing insight into the relationships between processes.

SMI 2011 integrates with other solutions

SMI 2011 integrates seamlessly with Microsoft SharePoint® and Java® portals. Business Objects Live Office® functionality means you can embed and refresh reports inside Microsoft Office® documents.

Want to know more? 

Download Self-service reporting with SMI 2011

Download The value of metrics to your business