What's new in SMI 2011?

Support for all Service Manager processes

SMI 2011 supports all HP Service Manager processes. They include:

• Incident Management
• Interaction Management
• Change Management
• Request Management
• Service Level Management
• Problem Management
• Configuration Management
• Known Error Management

Additional processes can easily be added.

SMI 2011 allows to you to create reports not only looking at individual processes, but also at the crossover between related processes, in the same report.

More startup reports in the box

SMI 2011 comes with more than 55 fully customizable startup reports, many of which include multiple breakdowns of the information.

Each startup report is a fully functional document that allows you to start reporting from your HP Service Manager implementation from day one. The reports cover all the supported HP Service Manager processes, and cover the metrics most commonly requested by our customers.

What's more, each report can be copied, tweaked and customized to meet your exact needs.

For a complete list of the startup reports included with SMI 2011, please click here (Adobe Reader required) .

New universe structure

SMI 2011 has been reengineered from the ground up to provide a more intuitive experience for the ITSM workers creating their own reports.

The report-building universes in SMI 2011 have been completely reorganized to make data objects easier to find, and easier to access.

A low maintenance back end with improved user interface

SMI 2011 is a solution designed to make the experience for the end user as seamless as possible.

But administration tasks are inevitable - if changes are made to the HP Service Manager environment, SMI 2011 needs to know about them.

As a result, SMI 2011 has been redesigned to make maintenance of the back end straightforward and intuitive, even for non-technical users.

Drag and drop functionality, with automatically scheduled tasks where possible, makes administering SMI 2011 a breeze.

Reduced load/sync times

With operational reporting, you expect the information in your reports to be as current as possible. With SMI 2011 only changed and new data is extracted from the HP Service Manager database, each time the reporting database is updated. And because our connector is an ELT (extract, load, transform) layer, no transformations take place until the data is loaded, meaning you have right time reporting capabilities, as well as the ability to refresh reports even when a load is taking place

SMI 2011 stores meta-data

Any changes to the HP Service Manager application are are extracted from the DBDict and Datadict tables and stored as metadata in the SMI reporting database, making it simple to make those modifications available in your reports.

There is no need to delve into the database to keep on top of ongoing changes that others may be making to the HP Service Manager implementation.

SMI 2011 is an open, expanding platform

The complete and comprehensive re-engineering of the core foundation of SMI 2011 opens up the possibility of mapping to selected data sources other than HP Service Manager / HP ServiceCenter.