ROI

SMI Suite is the solution for HP ITSM reporting

In fact, SMI Suite is the only out-of-the-box solution, providing significant cost savings over homebrew ‘solutions’. SMI Suite offers faster turnaround times than specialist-centric alternatives and puts reporting power directly in the hands of ITSM process staff.

SMI Suite is certified by HP to get the job done

Building your own solution won’t be. SMI Suite has been designed, from the ground up, to face the precise challenges of reporting from HP ServiceCenter and HP Service Manager, and that’s why HP has given it their stamp of approval.

You can be up and running in just ten days

A 10-day implementation isn’t just an empty marketing promise, it’s the typical turnaround time for new users of SMI Suite. We bring 12 years of specialized expertise in reporting from HP ITSM solutions, and more than 100 out-of the-box starter reports, to make sure you can gain immediate insight into your ITSM environment.

SMI Suite just costs less than the alternatives

There is no need for a data warehouse – in fact, the IT infrastructure footprint of the solution is remarkably small. And because we train your staff to maintain the solution going forward, while still giving you full product support, there are no nasty surprises down the road.

Future compatibility with HP means zero risk

SMI Suite was built specifically for HP ServiceCenter and HP Service Manager and we’ve worked hard to earn our status as an HP Software Certified Application, so we always ensure that SMI Suite remains compatible, even as changes are made to HP ServiceCenter or HP Service Manager. Our unique relationship with HP makes it possible for us to stay one step ahead.

Enable your ITSM staff to do their jobs to the best of their abilities

Because SMI Suite puts the power of reporting directly in the hands of ITSM staff, you can open the door to increased efficiency, initiative-taking  and lateral thinking in process improvement. SMI Suite gives them the tools they need to drive forward improvement themselves.

Transparency is the key to maturity

Providing meaningful, accurate reports allows you to objectively discuss IT service delivery, leading to mature ITSM process improvement models and increased transparency. SMI Suite lets you establish solid standards for creating reports, and the publishing functionality lets you standardize the dissemination of those reports.

Governance and risk management are no longer optional

SMI Suite can help you meet your governance, risk management and compliance obligations by giving you data you can trust, identify problem areas like software license violation and even provide SOX compliance reports.

SMI Suite is not only lower cost, it also lowers costs

With SMI Suite’s advanced scheduling and distribution, you can automate many publishing functions, reducing report redundancy. You can even use the same report for many different groups, with the data in each iteration restricted according to recipient. The upshot is a massive reduction in man hours that would otherwise be required to manually perform these tasks.

If you can’t measure it, you can’t improve it

Understanding exactly how an IT department is run today is the only way you can really begin to make positive changes for tomorrow. SMI Suite gives you access to all of your service management data and unlocks the door to real, measurable improvement.