Testimonials

Don't take our word for it - read some of the things other people have to say about Westbury

“SMI Suite plays an essential role in fulfilling the requirements of the ISO 20000 Service Reporting specifications. SMI Suite enables us to continuously improve our processes."

Thomas Henrichs - IT Service Manager, TNS Infratest

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“Service Management Intelligence Suite offers us a rapid and automated way of delivering clear operational IT information to a mass audience without spending a huge amount of time configuring and massaging the data.“

Michael DeAngelo - Chief Information Officer, Washington State Health Carev Authority

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“The visibility of trends to us is very important, it gives us the power and ability to change. Service Desk Intelligence is a solution that offers us alignment and control. This is a major step towards business and IT alignment.... Westbury delivers smart solutions that perfectly enhance the HP OpenView Service Desk functionalities."

Mathias Traugott - IT Project Manager, Swisscom Mobile

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"In early June of 2005 the ICN implemented Report Manager, a module within the Westbury Service Desk Intelligence solution, and were able to immediately create and produce meaningful and accurate reports. The reports generated for the month of May 2005 indicated that the maintenance contractor had failed to meet several performance thresholds. The penalties for these performance shortfalls were 10% greater than the entire investment that the ICN made for the Westbury Report Manager functionality. I can not begin to verbalize my appreciation for the job the Westbury team did. They were extremely professional, knowledgeable and supportive in helping me meet my needs. I am able to boast to my boss about a one month payback in investment, I am saving over 40 hours per month in time to "manually" create Service Desk reports and I am more than delighted in the reports that I can run and never thought were possible."

Dave Lingren - Executive Officer, Iowa Communications Network

"We are very pleased with the reporting capabilities of Service Desk Intelligence. Building a reporting tool ourselves would have taken twice the cost. Service Desk Intelligence has excellent functionalities and the amazing results enable a quick ROI. We have high expectations for the second phase of this project."

André Langer - Service Desk Manager, Amigon

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 "We singled-out Self Service Portal for its highly intuitive user interface, exceptional robustness and enterprise scalability. With Self Service Portal, Westbury has offered us the best value based on our IT Service Request Management automation needs."

Diego De Coen - Global Customer Support Vice President, JT International

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"Report Manager is an excellent option for organizations that require professional reporting beyond the scope of what Service Desk offers. ROI will quickly be realized, with an entirely new approach to reporting from HP OpenView Service Desk."

Patrick Chaney - HP OpenView Service Desk Adminstrator, Antares Management Solutions.

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“Since we use Service Desk Intelligence, thanks to the convenient and detailed reports, we are continuously aware of what happens in our organization worldwide concerning IT Service Management based on HP OpenView Service Desk.”

Oliver Lindner - Siemens VDO

"For Vendex KBB, Westbury's Self Service Portal is a strong solution to register service calls online and without the help of the Service Desk. Using Self Service Portal clearly offers us advantages in terms of process improvement for our IT department as well as the ability to deliver a higher quality of services to our customers. Self Service Portal is very easy to use and it offers our customers a quick overview of the status of their registered calls"

Jan Pieter Bijsmans - Service Manager, Vendex KBB IT Services BV

“The data schema for HP OpenView Service Desk is very complex and difficult for even an experienced report developer to navigate. As an example, one of the first business reports we needed to create to support incident management in the HP Service Desk was a daily operations report from our previous call tracking system. Using our current reporting tools, which we were skilled in, it took us two days to create the daily operations report. The majority of the effort was spent in finding the data and creating the necessary data views. Using a trial copy of the Westbury product, with no training, we were able to create the same daily operations report in approximately two hours.”

James Brooks - Director of Command Center Planning, Assurant Health

“Implementing Westbury’s Report Manager for service desk has enabled us to obtain vital, robust management information from Service Desk. Without this tool, it was not possible to obtain the statistical information necessary without creating complex excel spreadsheets. Now with Westbury’s Report Manager for service desk, we are able to generate these reports with just a few easy clicks of the mouse!”

Anya Principe - Service Desk Manager, Global Help Center, William Wrigley Jr. Company

"In just a few days, the Westbury team helped me to install and configure Westbury Report Manager for Service Desk. I included the out of the box functionality in my response to a large RFP issued by a global accounting firm. The Westbury team also easily created special customized reports tailored to the RFP demo that we provided at the customer site. Westbury Report Manager for Service Desk made reporting easy."

Jamie Snedaker - HP Software Solution Architect

"We have implemented Service Desk Intelligence at our customer, a leading telecommunications services company in Slovakia. I strongly recommend this tool as reporting solution for HP OpenView Service Desk. It is a really easy-to-use and powerful reporting tool, which delivers quick results. Our customer is very satisfied and we are pleased with the great work the Westbury people have done!"

Radoslav Krochmal - Enterprise Management Consultant, Tempest