Our Support Teams

The Westbury support teams are dedicated to assisting our clients in gaining the most benefit from their implementation of Westbury products by delivering predictive and proactive software support.

Support is available for users of all Westbury products, including SMI 2011, SMI Suite, Change Calendar, InfoFeed, Service Desk Intelligence, Dashboard Manager, Report Manager for Service Desk, Context Manager, Self-Service Portal, and also HPOV Service Desk and SAP Business Objects.

For product documentation, release notes, supported platforms and information around end of life for Westbury and related products, please see our Downloads section.

In accordance with our support contracts, our clients will receive multiple benefits, including:

• Unlimited service desk & technical support. Designed to give timely response and resolution to technical issues, clients have access to unlimited phone, email and (preferable) web support.
• Upgrades. All product releases (minor and major) will be made available for upgrading. Once a new version is released clients will be automatically and timely notified about this.

EMEA support
Monday-Friday
9:00am - 5:00pm CET
Closed on public holidays (see below)
Phone: +31 (0)35 582 1375

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Americas support
Monday - Friday
9:00am - 5:00pm EST
Closed on public holidays (see below)
Phone: +1 617 252 0900

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US holidays 2012:
January 2nd - New Year's Day
February 20th - Presidents' Day
May 28th - Memorial Day
July 4th - Independence Day
September 3rd - Labor Day
November 22nd & 23rd - Thanksgiving
December 25th - Christmas Day

Dutch holidays 2012:
January 1st - New Year's Day
April 9th - Easter Monday
April 30th - Queen's Day
May 7th - Ascension Day
May 27th, 28th - Whitsun and Whit Monday
December 25th, 26th - Christmas