Services

Our global team of highly professional Service Management Intelligence experts combines over a decade of ITSM and Business Intelligence expertise. Knowledge transfer, teamwork and sharing are key elements. We ensure rapid time to value based upon our experience and proven approach.

Implementation of Westbury solutions

Typical implementation of our solutions include:

• Installation
• Configuration
• Training and education (administrator and end-user level)
• Assistance in applying Westbury solutions to achieve business goals, e.g. requirements analysis, definition, building and scheduling of reports

Our focus is to ensure that we leave our customers empowered to use, manage and maintain the Westbury solutions.

Our SMI experts will work with our customer's staff to:

• Determine current SMI maturity
• Understand and help define SMI goals (short term and long term)
• Plan and implement a roadmap to achieve the desired SMI maturity growth path with tangible steps

Training

Our education services help your users to become more proficient with the Westbury solutions. This results in faster ROI and increased productivity. Westbury has developed several workshops for people involved in the implementation, as well as for users and managers of the applications. Westbury offers different education formats varying from classroom training to web training and self study materials like for example FAQ's. Upon request we develop customized in-house training.

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